Cancellation & Refund Policy

1. Order Cancellations

We understand that sometimes plans change and you may wish to cancel your order. Orders can be cancelled under the following conditions:

• Cancellation requests must be made within 24 hours of placing the order.
• If the order has not yet been processed, packed, or shipped, we will approve the cancellation.
• Once an order is shipped or marked as fulfilled, it cannot be cancelled.

2. Refund Eligibility

Refunds are applicable only in the following scenarios:

• Cancelled orders (within the allowed time frame).
• Products received in a damaged or defective condition.
• Incorrect product delivered (wrong item or wrong quantity).
• Failed payment or double payment issues.

3. Non-Refundable Situations

We do not provide refunds in the following cases:

• Product returned without original packaging, tags, or invoice.
• Product damaged due to misuse, mishandling, or incorrect installation.
• Customized, personalized, or made-to-order items.
• Services that have already been availed or delivered.

4. Refund Process & Timeline

• Once a cancellation or return is approved, we will initiate the refund process.
• Refunds will be credited to the original payment method used during purchase.
• The refund may take 7–10 business days to reflect in your account, depending on your bank or payment provider.

5. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our support team with your order details:

• Email: donations@yourhundredmakeswonder.org
• Provide your order ID, reason for cancellation/refund, and any supporting evidence (photos if damaged).